Whether you are a small retail operation or a large wholesale manufacturer, your business relies on financial information to help employees make critical business decisions every day. Ensuring that your financial data is recorded and reported accurately requires time, expertise, and the right business accounting software. The accounting system is one of the most important systems in your business. When it’s not operating correctly, you can’t make the best decisions for your business. Without a working and up‐to‐date accounting system, you cannot process receivables, make payments, or automatically control inventory, which leaves your data vulnerable to errors.
Cougar Mountain Software delivers proven technology to our customers. This allows you to streamline business processes and make better decisions to maximize results. As an innovative leader in financial software solutions, Cougar Mountain offers Software Assurance to help you safeguard and maintain your business accounting system and critical information. Software Assurance provides you with software stability and fewer business interruptions because it ensures access to the latest version of Cougar Mountain software.
When you purchase Software Assurance you receive benefits and value in the following areas:
- Increased revenue by minimizing downtime
- Improved productivity by avoiding defects and workarounds
- Enhancements and fixes to known issues
- Upgrades in functionality and capabilities
- Increased confidence in data and reports by preventing errors
Cougar Mountain believes that you should make informed decisions about your software investment and ongoing costs. The following list of questions and answers might help you make the decision that is right for your business.
Why should I keep my software version current?
By maintaining the current software version, you can be assured your staff has the tools to work efficiently and effectively. The software is released at least quarterly and includes items such as new features, defect fixes, efficiency improvements, and changes in reporting/withholding regulations mandated by the Federal Government.
David Spradlin of Liberty Supply, a customer for 25 years, chose Cougar Mountain because they offered the robust product Liberty was looking for and CMS was able to make customizations to better meet Liberty’s needs. David chose to subscribe to the Software Assurance program because he wanted to make sure he kept his business up and running at the highest possible level.David believes the key to their success is that Cougar Mountain Software Support experts assume ownership in the success of their product and it shows in their quality service. Cougar Mountain Software “has the best customer service that has ever been. [Cougar Mountain’s Support Representatives] don’t stop working on a problem until they have a solution. I haven’t spent $1 that I didn’t feel paid for itself in either time or increased profits. [Cougar Mountain] provides, by far, the best value you will ever get in software. The return on investment is exponential. I would recommend Cougar Mountain Software to anyone.”
One such example is the recent changes in FICA withholdings. Software Assurance customers received a software update that addressed this issue and seamlessly continued on with business as usual. Customers who did not have Software Assurance spent valuable time and resources to manually make the required changes, and in some instances, needed to upgrade. Another reason to maintain the most current version of a software application is to ensure you are working with a supported product. Rather than ask, “Why should I keep my software version current?” maybe you should ask, “What will it cost me if I don’t?”
How much does it cost to upgrade versus subscribing to Software Assurance?
Customers typically pay 20% of the initial purchase price to renew their Software Assurance subscription. This is a cost effective way to stay current with federally mandated reporting regulations as well as to ensure you have the most up‐to‐date technology at your fingertips. The price of an upgrade depends on the number of software versions you are behind. For example, if a customer is behind one version, he/she pays approximately 40% of the software cost. If a customer is behind by two or more versions, he/she pays approximately 70% of the software cost.
What is included in the Software Assurance plans?
Cougar Mountain Software offers two Software Assurance plans that give you access to the following benefits during the term of your subscription:
|Access to the Customer Service Center||x||x|
|Access to the FAQ Knowledge Base||x||x|
|Maintenance Releases & Service Packs||x||x|
|10% Discount on Support||x||x|
|10% Discount on Classroom & Telephone Training||x||x|
|20 Hours of online/telephone support**||x|
*e-Learning segments are primarily for Denali products only.
**Support hours must be used during the term of the subscription.
What is the cost for Premier Software Assurance?
The cost for the Premier version of Software Assurance is an additional $900. If your business utilizes support and/or purchases training, this is an excellent way to reduce the cost of those services.
What is the Customer Service Center?
The Customer Service Center (http://www.cougarmtnservice.com/) is a Software Assurance customer’s one-stop service to get the latest product documentation, learn about add-on products, read the latest articles related to business and industry, and participate in prerecorded e-Learning sessions.
What is the FAQ Knowledge Base?
The FAQ Knowledge Base is a collection of questions and answers customers have submitted over the years. This money and time saving resource allows you to find answers yourself rather than resort to paid assistance.
What is e-Learning?
E-Learning is a collection of recorded training segments. These online tutorials cover a wide variety of topics and allow you to train whenever it is most convenient for you. This training resource is an excellent way to train new employees.