Cougar Mountain Careers

CUSTOMER SUPPORT AND IMPLEMENTATION SPECIALIST

We are currently looking for an Customer Support and Implementation Specialist.

How to Apply

• Send resume and cover letter, and any questions, to career@cougarmtn.com.
• Please include previous work history and three professional references (names and phone numbers for previous supervisor/managers).

CUSTOMER SUPPORT AND IMPLEMENTATION SPECIALIST RESPONSIBILITIES:

• Looking for ways to improve processes with a focus on accuracy and efficiency.
• Acting as front-line contact for customers while providing troubleshooting assistance with their accounting software.
• Communicate effectively to ensure the team is making deadline.
• Develop and maintain a constructive working relationship with other departments and internal customers.
• Constantly learning how tools like Excel, SQL, or others can help you and the team with their tasks.
• Manage and resolve the customer support queue including escalations when requested.
• Maintain a high level of world class customer service/Professionalism to wide range of customers.
• Recommend product and services that suit the customer’s needs.

CUSTOMER SUPPORT AND IMPLEMENTATION SPECIALIST QUALIFICATIONS:

• Organized and detail oriented.
• Superior communication skills including reading comprehension and written communication
• Understanding of Cougar Mountain Software applications a plus, along with Microsoft SQL server and Crystal Report Writer.
• Proficient Excel and Microsoft SQL Knowledge
• Demonstrated leadership abilities.
• Ability to prioritize work for self and other where applicable.
• Ability to work with clients and to gain their confidence and cooperation.

IT ADMINISTRATOR

We are currently looking for an IT Administrator.

How to Apply

• Send resume and cover letter, and any questions, to career@cougarmtn.com.
• Please include previous work history and three professional references (names and phone numbers for previous supervisor/managers).

IT ADMINISTRATOR RESPONSIBILITIES:

• Configure and prepare new workstation hardware for deployment to end-users
• Perform software installations, upgrades and patches
• Perform hardware installation, maintenance, troubleshooting and repair as necessary.
• Evaluate and recommend hardware and software solutions per company needs
• Provide Tier I / Tier II support and service to desktops, laptop computers, printers, and other peripheral devices.
• Ensure data back-up/recovery for internal systems remain functional
• Create and Maintain documentation for all internal processes as well as crafting “How-To’s” for the IT Dept and for internal use.
• Serves as an intermediary between end users and third-party vendors for hardware and software support issues
• Recycles electronic devices such as, computers, servers, printers, and associated devices.
• Manage purchase of inventory related to hardware, software and other IT supplies and maintain current inventory list.
• Manage users in Active Directory.
• Troubleshoots wide area networking and local area networking problems.

IT ADMINISTRATOR QUALIFICATIONS: 

• Knowledge, skill and ability are required in Microsoft Windows 7, Windows 10, Server 2008, 2012, 2016, and 2019.
• Knowledge about common PC applications such as Outlook, Microsoft Office, Webroot, Malwarebytes, and VPN solutions.
• Computer hardware knowledge
• Working knowledge with ticket tracking software
• Excellent customer service skills
• Possess strong communication skills; written, oral and listening
• Be detail oriented with strong organizational skills
• Ability to work independently or in a team environment
• 2+ years’ experience as a Network Administrator or equivalent
• Exceptional Customer Service Skills
• Strong verbal and written communication skill
• Ability to adapt to new operating systems and technologies
• Knowledge of database software such as Microsoft SQL and MySQL.
• Proficient in Microsoft Office 365 administration.
• Knowledge of PowerShell and VB scripting