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Cougar Mountain Careers

Cougar Mountain Software offers competitive pay, and a family-friendly workplace. But the primary reason candidates choose Cougar Mountain Software is because of our fantastic culture.

To become true partners with our customers, we prioritize their goals. To win the loyalty of our employees we prioritize their humanity. We offer great benefit packages, flexible schedules, training, education assistance programs, stimulating work, and an inviting culture where fresh ideas and experienced mentors are sought and heard equally.

Cougar Mountain Software is an equal opportunity employer. 

  • Family Friendly
  • Great Benefits
  • Competitive Pay
  • Flexible Schedules
  • Inviting Culture

Career Opportunities

CUSTOMER SUPPORT AND IMPLEMENTATION SPECIALIST

We are currently looking for an Customer Support and Implementation Specialist.

How to Apply

  • Send resume and cover letter, and any questions, to career@cougarmtn.com.
  • Please include previous work history and three professional references (names and phone numbers for previous supervisor/managers).

CUSTOMER SUPPORT AND IMPLEMENTATION SPECIALIST RESPONSIBILITIES:

  • Looking for ways to improve processes with a focus on accuracy and efficiency.
  • Acting as front-line contact for customers while providing troubleshooting assistance with their accounting software.
  • Communicate effectively to ensure the team is making deadline.
  • Develop and maintain a constructive working relationship with other departments and internal customers.
  • Constantly learning how tools like Excel, SQL, or others can help you and the team with their tasks.
  • Manage and resolve the customer support queue including escalations when requested.
  • Maintain a high level of world class customer service/Professionalism to wide range of customers.
  • Recommend product and services that suit the customer’s needs.

CUSTOMER SUPPORT AND IMPLEMENTATION SPECIALIST QUALIFICATIONS:

  • Organized and detail oriented.
  • Superior communication skills including reading comprehension and written communication
  • Understanding of Cougar Mountain Software applications a plus, along with Microsoft SQL server and Crystal Report Writer.
  • Proficient Excel and Microsoft SQL Knowledge
  • Demonstrated leadership abilities.
  • Ability to prioritize work for self and other where applicable.
  • Ability to work with clients and to gain their confidence and cooperation.

 

IT ADMINISTRATOR

We are currently looking for an IT Administrator.

How to Apply

  • Send resume and cover letter, and any questions, to career@cougarmtn.com.
  • Please include previous work history and three professional references (names and phone numbers for previous supervisor/managers).

IT ADMINISTRATOR RESPONSIBILITIES:

  • Configure and prepare new workstation hardware for deployment to end-users
  • Perform software installations, upgrades and patches
  • Perform hardware installation, maintenance, troubleshooting and repair as necessary.
  • Evaluate and recommend hardware and software solutions per company needs
  • Provide Tier I / Tier II support and service to desktops, laptop computers, printers, and other peripheral devices.
  • Ensure data back-up/recovery for internal systems remain functional
  • Create and Maintain documentation for all internal processes as well as crafting “How-To’s” for the IT Dept and for internal use.
  • Serves as an intermediary between end users and third-party vendors for hardware and software support issues
  • Recycles electronic devices such as, computers, servers, printers, and associated devices.
  • Manage purchase of inventory related to hardware, software and other IT supplies and maintain current inventory list.
  • Manage users in Active Directory.
  • Troubleshoots wide area networking and local area networking problems.

IT ADMINISTRATOR QUALIFICATIONS: 

  • Knowledge, skill and ability are required in Microsoft Windows 7, Windows 10, Server 2008, 2012, 2016, and 2019.
  • Knowledge about common PC applications such as Outlook, Microsoft Office, Webroot, Malwarebytes, and VPN solutions.
  • Computer hardware knowledge
  • Working knowledge with ticket tracking software
  • Excellent customer service skills
  • Possess strong communication skills; written, oral and listening
  • Be detail oriented with strong organizational skills
  • Ability to work independently or in a team environment
  • 2+ years’ experience as a Network Administrator or equivalent
  • Exceptional Customer Service Skills
  • Strong verbal and written communication skill
  • Ability to adapt to new operating systems and technologies
  • Knowledge of database software such as Microsoft SQL and MySQL.
  • Proficient in Microsoft Office 365 administration.
  • Knowledge of PowerShell and VB scripting

Our Core Values

  • Tireless pursuit of quality
  • Unparalleled customer service
  • Pride in our achievements
  • Accountability to our community
  • Customer-driven innovation