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Cougar Mountain Careers

Cougar Mountain Software offers competitive pay, and a family-friendly workplace. But the primary reason candidates choose Cougar Mountain Software is because of our fantastic culture.

To become true partners with our customers, we prioritize their goals. To win the loyalty of our employees we prioritize their humanity. We offer great benefit packages, flexible schedules, training, education assistance programs, stimulating work, and an inviting culture where fresh ideas and experienced mentors are sought and heard equally.

Cougar Mountain Software is an equal opportunity employer. 

  • Family Friendly
  • Great Benefits
  • Competitive Pay
  • Flexible Schedules
  • Inviting Culture

Career Opportunities

CUSTOMER SUPPORT AND IMPLEMENTATION SPECIALIST

Customer Support and Implementation Specialist Responsibilities

  • Looking for ways to improve processes with a focus on accuracy and efficiency.
  • Acting as front-line contact for customers while providing troubleshooting assistance with their accounting software.
  • Communicate effectively to ensure the team is making deadlines.
  • Develop and maintain a constructive working relationship with other departments and internal customers.
  • Constantly learning how tools like Excel, SQL, or others can help you and the team with their tasks.
  • Manage and resolve the customer support queue including escalations when requested.
  • Maintain a high level of world class customer service/professionalism to wide range of customers.
  • Recommend product and services that suit the customer’s needs.

Customer Support and Implementation Specialist Qualifications

  • Organized and detail oriented.
  • Superior communication skills including reading comprehension and written communication
  • Understanding of Cougar Mountain Software applications a plus, along with Microsoft SQL server and Crystal Report Writer.
  • Proficient Outlook, Word, Excel and Microsoft SQL Knowledge
  • Demonstrated leadership abilities.
  • Ability to prioritize work for self and other where applicable.
  • Ability to work with clients and to gain their confidence and cooperation.

How to Apply

  • Send resume and cover letter, and any questions, to career@cougarmtn.com.
  • Please include previous work history and three professional references (names and phone numbers for previous supervisor/managers).

Our Core Values

  • Tireless pursuit of quality
  • Unparalleled customer service
  • Pride in our achievements
  • Accountability to our community
  • Customer-driven innovation