No matter what product you’re selling, customers will have questions and they’ll expect you to provide answers. It sounds easy enough to do, except customer expectations are shifting and are much higher than they used to be. You might think you’re going the extra mile to provide excellent customer service, but to your customers you’re barely doing enough.

In today’s world, it doesn’t take much to find answers when a Google search takes milliseconds. Customers don’t want to be put on hold anymore. They want newer, faster methods for finding solutions, and one way to make that happen is through a customer portal.

A customer portal is a great way to connect your support team with customers to send important information and resolve issues faster. Portals also help your business gain more trust and loyalty among users. If you’re not familiar then let’s take a look at what a customer portal is and how it can benefit you.

On a daily basis, we use cloud technology in our personal lives to store photos, back up data, and socialize through platforms like Facebook and Twitter. Cloud technology has transformed the way we run our lives and has given us more mobility, security, and storage.

While we use cloud technology in our personal lives, it rarely reaches over into our business operations, especially for accounting purposes. For many organizations it’s not uncommon to do a majority of your accounting from one server, which severely cuts back on your functionality and versatility. If you want more freedom with your accounting, you should be looking at how cloud accounting can benefit your business.

Signing documents has always been an essential part of business. The process of obtaining a signature, however, can be time-consuming and disruptive to your workflow. You have to mail out the document then wait for it to be returned which could take weeks. In today’s world, there has to be a better solution. 

Electronic signatures, or eSignatures, have been around for some time now. Instead of signing a document in person, eSignatures make it so you can sign them online. While some believe eSignatures aren’t as valuable as a physical signature, that couldn’t be further from the truth. Let’s look at why you should switch if you haven’t already.