The Benefits of In-House Customer Support

When a business needs customer support from their software vendor, they rely on a competent support staff, clear communication, and a coordinated effort between support and software development in order to resolve their issues quickly and effectively. You should evaluate how a prospective software company handles client support calls as you select the right vendor for your business’s software. A software company can take one of two approaches to handle customer support calls. You might view customer support calls as a cost of doing business, or, perhaps much more beneficial to the customer, you can view customer support calls as a valuable piece of the relationship. This can help you see support calls as a method to ensure customers receive the desired utility and value from their software investment. Those software companies that view customer support calls as a “cost” might outsource their customer support to third-party call centers. Outsourcing to a call center has financial advantages for the software company, but the trade-offs come at a cost to the customer experience. Maintaining an in-house support team is more expensive, but has advantages that directly benefit the customer. [Read more…]

Is Your Accounting Software an Asset or Liability?

Every day, you make decisions about your company and its future. Does your accounting software give you the kind of information you need to make those decisions?

In today’s competitive environment, you need accounting software that supports you as you manage your business. Providing an electronic shoebox is not enough. Meeting government reporting requirements is not enough. You need more. What we’re talking about is information that may be critical to the management of your business but not essential for your bookkeeper.

Now is as good a time as any to see if your accounting software is helping or hindering your bottom line. Because if it’s not, now is the time to think about changing. Here are ten questions to help you assess your accounting software. If it can’t pass muster, it may be time to make a change. [Read more…]

The Business of Cash Flow

The present economy has created an unfortunate time when it’s easier for companies to fall into cash flow problems and run the risk of going out of business. Cash flow can be an issue for most businesses, but with the unpredictability of the economy, there is less room for error because it is difficult to predict what the future holds. Let’s look at three different scenarios in which cash flow needs to be analyzed.

Scenario 1: Existing Customers

Company A (we’ll call them SMB) needs to pay their vendors, and the checks need to go out today to be on time. However, for the first time in their business life, SMB finds that they do not have the cash to cover these checks. How did this happen? [Read more…]

Fulfilling CPA Needs

Cougar Mountain Software is always integrating new tools to help CPAs fulfill their client’s needs efficiently and effectively. Two of our products, the PDF Blaster and our SinglePoint dedicated server application, are just two of our most-recent efforts.

Debuted in the fall of 2006, our PDF Blaster Document Delivery is one of our most useful software tools we’ve ever released. Once installed it fully integrates with any of our accounting, point-of-sale, and nonprofit software packages and helps reduce your printing, postal, and marketing costs by generating invoices, promotional materials, or other important documents into PDFs and delivering them instantly via email.

As an example, let’s say you need to send an invoice or report to a client. Once the document is complete, simply select the Print option under the File menu. Instead of sending the file to the printer, choose the PDF option in the dropdown selection window and press enter. The program converts the document into a unique PDF and distributes it to the email address you selected in the setup. [Read more…]