1. Security – Concern about potentially fraudulent activity because we do not have the ability to lock down important financial information.

2. Fiscal Calendar – Management We have had rough year end closes or spend time rushing to get information to or from our accounting firm.

3. General Ledger – We spend a lot of time and energy entering a lot of data manually into Excel to get the level of detail we need.

4. General Ledger – We must spend a lot of time developing custom reports because we have not been able to output specific reports to various formats for our board members or upper management in views they prefer to see.

5. Accounts Receivable – We have to track what products and services our customers purchased. Very often, without tracking, money and time can be lost by not anticipating a customer’s need.

6. Accounts Receivable – We have to run statements, mail them out, and wait for our customers to send back a payment. Mail may be lost or ignored, customers may be slow at paying, employees may make errors when entering in payments.

7. Accounts Payable – We spend time doing manual allocations in a spread sheet taking time to track down the actual data and percentages increasing the risk of human error and bad information.

8. Accounts Payable – We spend time and risk human error because we do monthly journal entries to take care of prepaid expense allocations for annual expenses that are paid upfront.

9. Inventory – We don’t really know how much of a product we have on hand until we do our inventory counts. Lack of knowledge of inventory levels can mean too much of a product (money on the shelf instead of the bank) or not enough of a product (lost sales).

10. Inventory – We need to spend a lot of analysis time determining which of our products are selling and which ones aren’t. Not knowing which items sell and which ones don’t costs our company time and money.

11. Inventory – We need more information to correctly price items for sale. We struggle with changing costs, fees, freight, taxes, etc. Without knowing the exact cost of an item, it is impossible to charge the appropriate price. Having margins too low are hurting our bottom line.

12. Sales – We are not sure where to focus our sales and marketing efforts. Not knowing where to promote specific products and services costs our company money and time in lost opportunities and lack of return on their investment.

13. Sales – We keep our inventory levels low or we do a lot of special orders and are concerned about turnaround time and/or miscommunication. Lack of a streamlined process results in customer dissatisfaction, loss of sales, data entry errors, and time lost.

14. Bank Reconciliation – We spend time tracking down original information to do a simple void. At times we have to manually recreate and reverse transactions. This takes time and is evidence that our audit trail is not secure. When we do a reconciliation, our software flushes the detailed data so we cannot research beyond 30 – 90 days.

15. Bank Reconciliation – We struggle to balance every month and waste countless hours comparing paper to the electronic bank account. We are also concerned that we have no control over the electronic clearing process.

16. Payroll – We spend a lot of money on outsourcing payroll for fear it is too complicated or will just take too much time. We are concerned about keeping up with tax payments and filings.

17. Business Intelligence – Our organization uses a spread sheet to manually produce reports and then distribute them to decision makers. This results in lost time and potential errors in the reporting process. We would like a solution that would easily allow us to e-mail reports in a graphical format to our decision makers and department heads.

18. How much time or money have the most important deficiencies cost you in the last 12 months?

19. How much time or money would you gain if you fixed these issues in the next 12 months?

20. Expected ROI on Software Investment: