Denali helps townships reduce that daily workload by running property tax, utility billing, and licensing/permits in one system, so work keeps moving without constant manual follow-up.
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Township offices rarely have separate departments for tax, utilities, permits, and records. The same staff answer resident questions, take payments, update accounts, and keep things moving at the counter.
When systems are disconnected, staff end up doing the same work twice: re-entering details, searching for the “latest” status, and building workarounds just to get through the day.
Denali is designed for that reality: shared responsibilities, changing workloads, and the need for a simple way to see what’s due, what changed, and what needs action next.
Property tax is one of the most important revenue streams for a township. When tax records, bills, payments, and follow-ups live in different places, staff lose time — and revenue gets delayed. Denali helps townships run property tax collection with fewer manual steps by:
Utility billing becomes difficult when staff must juggle readings, billing cycles, payments, adjustments, and collections while responding to resident questions.
Run billing cycles with less manual effort
Connect field data and account information to billing to reduce missed charges
Track customer balances and payment history in one place
Reduce lag between billing and revenue collection
Bill delivery options, including electronic bills when needed
Payment reminders and past-due notifications
Clear account status so residents know what they owe and why
Consumption-based billing
Flat-rate billing
Other township-defined rate structures
Denali Utility Billing structures the entire process from start to finish, keeping billing cycles consistent and account information clear so staff spend less time fixing issues after bills go out.
Utilities supported: Water, Sewer, Electricity, and Gas
Permits and licenses create constant follow-ups: what is pending, what is approved, what is missing, and what is due for renewal. Denali helps township staff stay on top of that work without digging through emails, shared drives, or paper files by:
Tracking each permit or license from application to approval to renewal
Keeping documents and notes attached to the record
Making status visible so staff can respond quickly when residents call
Reducing back-and-forth by keeping requirements and next steps clear
Many township teams are limited by older government systems that no longer meet today’s expectations for clarity, integration, and efficiency.
Disconnected systems for tax, utilities, permits
Duplicate data entry across platforms
Manual workarounds required daily
Difficult to learn and use
Limited or no automation
Poor resident experience
All-in-one unified system
Single source of truth for all data
Automated workflows and processes
Easy to learn and maintain
Built for modern operations
Better service for residents
Cougar Mountain Software develops leading on-premises accounting solutions that scale to clients’ needs while maintaining an unbreakable audit trail.