The following are important things to note about the conversion process.
- Expect the conversion to take at least 24 hours.
- If we encounter errors, the conversion will be restarted and could take longer
- Purge all unnecessary data to speed up the conversion. Less data means less room for errors and less that Denali has to move to the new database format
- If you have custom reports in CMS Professional, they will need to be re-customized for Denali
- Training is important. Denali and CMS Professional are not identical and most customers need training. We’ve found if you train during the conversion process, you will be more successful when you go live with Denali
- If you are a DOS customer, you should convert your data straight to Denali. Going straight to Denali means you don’t have to learn anything in Pro before moving to Denali
- Behind the scenes, the conversion will go from DOS to Pro to Denali, however, no work will be done in Pro
Before we convert your data, we perform a test conversion to see if there are errors or other issues with your data.
- Test conversions are required
- Billed at a minimum of 1 hour
- Expect us to have the data at least 1 day, possibly longer
- Time spent to correct errors increases billed time
- Conversion errors require the conversion to be run a 2nd time (processing time is the same as the first time)
- Integration errors are fixed online with you; typically these errors are data–related and most customers can fix them on their own after we show them how. This time will be billed accordingly
After the test conversion is complete, we do a final conversion of your data to Denali.
- This is also a minimum of 1 hour of billed time which increases if errors that need to be fixed were found in the test conversion
- This conversion is the same process as the test conversion, except that we fix any conversion errors found in the test conversion before we start. We hope this eliminates the need to run the conversion a 2nd time
- Depending on the time between the test conversion and final conversion, there could be errors that weren’t encountered the first time
- The processing time will be the same as the test conversion, unless you purge data after the test conversion. Purging slightly shortens the time in most cases, but you still should expect to be out of the software for at least 24 hours