Anyone Can Just Sell A Product.
With just about everything we buy these days, whether it’s a car, a heating system, or a computer solution, we’re looking for two things: a good product and good service. After all, what we buy is only as good as the service that backs it up.
This is true in spades for an accounting system. Accounting software is not a simple thing. There are a lot of variables;a lot of specific details to manage—and you’ve got to get it all right even as you work in a constantly changing environment.
Your name is Jones? How do you spell that?
Since Cougar Mountain has been in the accounting solution business for more than three decades, we have learned a thing or two about good service. The key, we’ve discovered, is building strong relationships with our customers. So what does that look like?
- Knowledgeable Customer Support: When you call Cougar Mountain, the people you talk to are more than just computer experts. They’re also deeply knowledgeable in the inner workings of business and accounting software. Odds are, they’ll know the answer to your questions. But if you manage to stump them, they can just walk down the hall and talk to our team of software developers. Either way, you’ll get the support you need, and get it fast!
- People Like You: Is there anything more frustrating than discovering that the person on the other end of the support line a) knows less than you do, or b) is hard to understand? Cougar Mountain’s support team members work together out of our headquarters here in Boise, Idaho. They don’t go off of pre-scripted troubleshooting guides: They’ll actually have a conversation with you. And they speak clear English. No repeating your question or asking them to repeat the answer.
- Relationships that Grow: Right up there with communication problems is the feeling that even though you’ve called a company support line ten times, they still don’t seem to know who you are. That’s not the case at Cougar Mountain. We get to know you as an individual. When you call, nine times out of ten you can simply tell us your name and we get right up to speed on where you work, what solutions you’re using, and the kinds of issues you’ve had in the past. We won’t start off the support call by asking you how to spell your name or what your shoe size is. We get right to the business at hand: helping you.