Compton Air Conditioning and Heating, LLC, is a small, family owned business in Clinton, Maryland. They rely on systems that help them manage their business and allow their small staff to get the job done. When a system fails, the impact can be dramatic. That was the case when an important desktop computer, used for their accounting system, fatally crashed and gave up its digital ghost. Questions about how the company would continue to utilize their longstanding Cougar Mountain accounting system became gravely important. The hardware and software were years old and while the software was still being supported, compatibility with newer hardware and operating systems was an issue. A change needed to happen.
“Fortunately for us we have had a great relationship with Cougar Mountain’s Customer Support team,” states Elaine Compton, the company’s office manager. “Knowing the Support team was there was a huge weight off of my shoulders. Having a close relationship with your accounting software vendor is immensely important for a small business like ours. We don’t have an IT staff or someone else in the business that could take this problem on. Cougar Mountain Software was the partner we needed and in a crisis like this, it’s the small things that can make a big difference. Their team took the time to answer all my questions, deployed a strategy of providing me with hardware with the new software already installed and secured, and worked with our local IT service provider.”
While the transition to a newer system is rarely without hiccups and challenges, Compton Air Conditioning and Heating, LLC is progressing and enjoying the benefits of the new DENALI accounting software.
Compton Air Conditioning and Heating, LLC, has been a Cougar Mountain customer since 1987. “When people bring up changing systems to QuickBooks or some other accounting software I tell them, ‘try Cougar Mountain and you’ll know why we aren’t changing.’”
Compton Air Conditioning
7916 Old Branch Avenue
Clinton, Maryland 20735