ArcHelpDesk is a secure and easy-to-use customer support module allowing quick and timely solutions to all your customers’ needs. Enjoy time-saving macros and canned responses, real-time chat, secure email integration, alerts, escalation, and efficient call center management. Likewise, make use of standard user and business friendly features like multi-channel communication, interaction tracking, and customizable branding.

Features and Benefits

  • Easy-to-learn Interface
  • Scales with Your Business
  • Document Storage
  • Alerts/Escalation
  • Call Center Management
  • Network Monitoring
  • Real-time Chat
  • Automated Routing
  • Self-Service Portal
  • Multi-Channel Communication
  • Email Integration
  • Workflow Configuration
  • Macros/Template Responses
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management

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