A POS Solution That Fits
Kent Furniture & Appliance
Tina Lynch, Business Owner
Kay Cook, Cougar Mountain Business Partner
Kay Cook, owner of The Information Advantage in Kent, Washington, feels she’s done her job when she leaves behind a “little jewel” of business knowledge with her customers. “Something I mention as a matter of course, they grab onto as a life ring. It’s different for each customer.”
To Tina Lynch, owner of Kent Furniture & Appliance, Cook and Cougar Mountain have been valuable partners in growing her furniture and appliance store. Originally purchasing Cougar Mountain General Ledger in an early DOS version, the store now relies on The Information Advantage and Cougar Mountain for point of sale and its integrated accounting and inventory solutions.
After the store shifted its retail focus from television to appliances, Lynch became more reliant on Cougar Mountain Accounting when the company added the ability to track inventory by serial number.
“We rely on Cougar Mountain’s serialized inventory capability for tracking our appliances by serial number,” says Lynch. “We rely on Kay at The Information Advantage to keep our system upgraded and networking properly.”
Using modules installed and customized by Cook, the business tracks daily sales, inventory movement, customer history and cash flow. “Tools,” Lynch notes, “essential to operating a business.”
Cook installed Cougar Mountain Point of Sale and customized Kent Furniture’s POS invoice to meet the needs of appliance sales. Cook sits in on every server and network upgrade, installing Cougar Mountain and making sure it runs properly at every station.
With a background of ten years as the owner of a bookkeeping service bureau using Cougar Mountain software, Cook brings clients a depth of knowledge in accounting, in Washington state tax procedures and in general business procedures. For instance, Washington requires that income be reported as retail, wholesale or exempt. Cook has modified the Cougar Mountain profit center reporting to segment those sales, a modification that has become standard in every install. She also provides training, asking the questions that help business owners view and use their Cougar Mountain software as an important management tool. She adds value that is practically transparent to her clients. But not to Tina Lynch and Kent Furniture & Appliance.
