Not only are Cougar Mountain Software products completely developed right here in Boise, Idaho and have been since 1982, but all customer and technical support is handled at our Idaho corporate headquarters as well. Additionally another key benefit to investing in our support programs and supplemental services is you will receive fast and efficient issue resolution.

Our advanced customer support programs offer the expertise, assistance and infrastructure to help you to successfully meet your unique business-critical requirements. Our programs have been structured to offer flexibility -- allowing you to design a program that meets your individual needs.

• Custom Software Services
  Call an Account Executive, 800.388.3038, to find out how we might customize our software to fit your accounting needs.
• Software Assurance
  Software Assurance provides a range of services to ensure you always have the latest version of the software and any needed service packs. You also have access to our Customer Service Center. This online site provides accounting updates, articles and product online tutorials.
• CPA Support Service
  We know that accounting is more than just learning how to use the software. It also means understanding how to read/use the reports our software provides, or how to track down a problem found in an account balance. This Professional Accounting Support program provides you a CPA with online guidance, and telephone assistance to facilitate productive operation of your CMS solution. By appointment only, call your Account Executive to learn more or set up an appointment, 800.388.3038.
• Wellness Support Program
  The Wellness Support Program provides online troubleshooting, guidance and telephone assistance on a quarterly basis to help facilitate smooth and productive operation of your Cougar Mountain software solution.
• Installation Services
  Cougar Mountain Software is dedicated to making your transition to our products swift and easy. As a registered Cougar Mountain product owner, you can receive skilled setup assistance, for installations and upgrades instead of using your valuable support time.
• Phone Support Plans
  Our support programs and supplemental services provide you with fast and efficient issue resolution to help maximize your investment in our software.
• Software Subscription Compact Disc
  For those users without Internet access or prefer to have a CD version on hand, this allows you to receive a CD of all software releases and updates throughout a 12-month period.
• Training
  Attending training on your business accounting software is one of the most cost-effective decisions you can make. Knowing how to optimize your accounting software saves you time and money, and improves your ability to manage your organization.

  Cougar Mountain offers powerful software solutions – are you taking full advantage of the software’s robust reports and integration options? Cougar Mountain provides a variety of training approaches to fit your time demands and budget. We offer the following training solutions:

  • Cougar Training Center
    Our first-rate instructors teach specific accounting solutions and modules at our corporate headquarters.
  • Client-Site Learning
    Don’t have time to travel? Our instructors will come to you and train you and your employees, install software and optimize your settings and reports. Alternately, our account executives can help you find a qualified local business partner.
  • Road Show Training
    Our expert training team tours across the country several times a year providing group training in some pretty interesting locations. Colorado, Texas, Maine, and California have been recent destinations where attendees have been given training. See where we are heading next!
  • e-Learning
    Cougar Mountain is proud to announce our new e-Learning tutorials that allow you to learn from the convenience of your own computer and at your pace. e-Learning is included with our Premium Software Assurance plan.
  • Online Learning
    Our instructors connect to you through a broadband Internet connection enabling screen sharing and communication via the telephone.
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