Accounting Software by Cougar Mountain

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Service and Support by Cougar Mountain Software

Our support programs and supplemental services are designed to help maximize your investment in Cougar Mountain software. A key benefit of investing in our support programs and supplemental services is fast and efficient issue resolution.

Would you like more information? Click here.Our advanced customer support programs offer the expertise, assistance and infrastructure to help you to successfully meet your unique business-critical requirements. Our programs have been structured to offer flexibility -- allowing you to design a program that meets your individual needs.

Customization
We offer customization services on all our products. It could be as simple as a custom report, to as complex as sharing information between another program and our applications. Additionally our customization service can extend itself to maintenance, training and future updates. To find out more, call an Account Executive - 1.800.388.3038.
Software Assurance
Software Assurance provides a range of services to ensure you always have the latest version of the software and any needed service packs. You also have access to our Customer Service Center. This online site provides accounting updates, articles and product online tutorials.
Wellness Support Program
The Wellness Support Program provides online troubleshooting, guidance and telephone assistance on a quarterly basis to help facilitate smooth and productive operation of your Cougar Mountain software solution.
Installation Services
Cougar Mountain Software is dedicated to making your transition to our products swift and easy. As a registered Cougar Mountain product owner, you can receive our skilled setup assistance, a 1-hour installation package, for installations and upgrades instead of using your valuable support time.
Phone Support Plans
Our support programs and supplemental services provide you with fast and efficient issue resolution to help maximize your investment in our software.
Training
Attending training on your business accounting software is one of the most cost-effective decisions you can make. Knowing how to optimize your accounting software saves you time and money, and improves your ability to manage your organization.

Cougar Mountain offers powerful software solutions – are you taking full advantage of the software’s robust reports and integration options? Cougar Mountain provides a variety of training approaches to fit your time demands and budget. We offer the following training solutions:

 

 

Cougar Training Center
Our first-rate instructors teach specific accounting solutions and modules at our corporate headquarters.

Road Show Training
Our expert training team tours across the country several times a year providing group training in some pretty interesting locations. Colorado, Texas, Maine, and California have been recent destinations where attendees have been given training. See where we are heading next!

Client-Site Learning
Don’t have time to travel? Our instructors will come to you and train you and your employees, install software and optimize your settings and reports. Alternately, our account executives can help you find a qualified local business partner.

e-Learning
Cougar Mountain is proud to announce our new e-Learning tutorials that allow you to learn from the convenience of your own computer and at your pace. e-Learning is included with our Premium Software Assurance plan.

Online Learning
Our instructors connect to you through a broadband Internet connection enabling screen sharing and communication via the telephone.

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