Phone Support Plans
Imagine this: Customer support that actually supports you and your business.
Our support programs and supplemental services provide you with
fast and efficient issue resolution to help maximize your investment in
our software. Our advanced customer support programs offer the expertise
and assistance to help you meet today's demanding requirements. We
offer two levels of phone support to meet your individual needs: Basic
Support, and Priority Support.
Basic Support
Basic Support provides online troubleshooting and guidance, and
telephone assistance for higher-priority issues, to facilitate smooth
installation and productive operation of your Cougar Mountain solution.
Basic Support provides reliable, consistent support during normal
business hours, Monday - Friday.
You will also have access to our Cougar Mountain Software's Customer
Service Center, our comprehensive online web support resource, which
provides extensive product and support information.
Key Basic Support features include:
- Telephone support during local business hours (M-F 6:00 a.m.-6:00 p.m. MST)
- 24x7 access to online, self-service resources
- Access to software updates
| Annual New Contract (1 Year) |
| Two Hours |
$400.00 |
| Four Hours |
$600.00 |
| Eight Hours |
$800.00 |
| Twenty Hours |
$1,600.00 |
All Customer Support calls are billed at 10 minute minimum. |
| Annual Renewal Contract |
| Two Hours |
$360.00 |
| Four Hours |
$540.00 |
| Eight Hours |
$725.00 |
| Twenty Hours |
$1,500.00 |
Priority Phone Support
Critical incidents can jeopardize your business operations. Priority
Phone Support provides you with immediate access to dependable, expert
advice for your time-critical production issues. With Cougar Mountain
Software's Priority Phone Support, you can access our support network 12
hours a day, Monday through Friday, and receive fast response to
critical problems (from the next available Senior-Level Support
Specialist). You will also have access to Cougar Mountain Software's
Customer Service Center , our comprehensive online web support resource,
which provides extensive product and support information and online
account and case management.
| Priority Phone Support Pricing |
| Annual New Contract (1 Year) |
| Two Hours |
$800.00 |
| Four Hours |
$1,200.00 |
| Eight Hours |
$1,600.00 |
| Twenty Hours |
$3,200.00 |
| Annual Renewal Contract |
| Two Hours |
$720.00 |
| Four Hours |
$1,080.00 |
| Eight Hours |
$1,450.00 |
| Twenty Hours |
$3,000.00 |
| |
|
Priority Phone Support Supplemental Support Options
Customize your Priority Phone Support program to meet your individual
requirements by adding one or more of the following options:
- Designated Support Specialist - Provides
customers in large, complex computing environments with a Senior-Level
Support Specialist with deep technical skills in the product line you
specify. This Designated Support Specialist provides a central point of
contact and their product line expertise ensures that your
organization's technical issues are resolved rapidly and effectively, up
to two incidents per call. In addition to your Designated Support
Specialist, your organization will receive priority case handling and
escalation.
- Reports Support * - With CMS's Report Support,
you can leverage our report experts' knowledge and experience in the
latest technical tools and capabilities to help streamline your business
needs by assisting you in moving fields on reports or invoices or
adding logos to invoices, checks or reports.
* For more information on what Reports Support can provide for you, please contact your Account Executive at (800) 388-3038.
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